Security and Privacy

Ordering from Waitrose Garden

Because it can be a bit nerve-wracking buying things with credit and debit cards over the internet, we’ve developed what we call the Waitrose security commitment. That means that whenever you buy anything from us using your card, you don’t have to worry about anyone getting their sticky hands on your details. It’s all a bit technical, but we have secure server software that encrypts all your personal information so that it cannot be read – not even by very clever hackers – as it travels over the internet. Simple as that.

Privacy Policy

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes.

Obviously, if you place an order with us, we're going to need to know something about you: your name, address, credit card number and expiry date. We couldn't do without it. We'll also ask you for a telephone number so you can sort out when you want us to deliver. You’ll also be asked if you want to receive our 'plant aftercare by email' service along with advance notice of special offers etc. If you don't want to get any care info, then all you have to do is tick the 'unsubscribe' box.

We’ll never give out your email address to any third party as we think unsolicited emails are the worst kind of intrusion. If you are unsure about anything or you would like to know more, please write to