Named day delivery now available | See our FAQs

Customer services

If you would like to ask a question or make a comment on your experience of using this website, please contact Customer Services by emailing or by calling 01344 578 800 between 9am and 5pm Monday to Friday.

You can also contact us by post:

Customer Services, Garden by Waitrose & Partners, Nursery Court, London Road, Windlesham, Surrey, GU20 6LQ

If you’re contacting us about an existing order, please quote your order confirmation number within any communication.

Due to the unfolding situation with Coronavirus, our order line is temporarily closed but you can still shop with us online.