Contact us

Place an order by phone

If you’d like to place an order over the phone, you can contact us on 01344 578 811 between:

  • 8am and 10pm Monday to Saturday
  • 9am and 7pm Sunday

Check your order

If you’d like to check on an existing order, you can email us at [email protected] or contact us on 01344 578 800 between 9am and 5pm Monday to Friday.

Please quote your order confirmation number within any communication.

Customer services

If you would like to ask a question or make a comment on your experience of using this website, please contact Customer Services by emailing [email protected] or by calling 01344 578 800 between 9am and 5pm Monday to Friday.

You can also contact us by post:

Customer Services, Garden by Waitrose & Partners, Nursery Court, London Road, Windlesham, Surrey, GU20 6LQ

Get help if you can't remember your password

If you have forgotten your password, simply send yourself a new password.

If you've forgotten your login email address, please contact Customer Services by emailing [email protected] or by calling 01344 578 800 between 9am and 5pm Monday to Friday.