Contact us
Place an order by phone
Due to the unfolding situation with Coronavirus, our order line is temporarily closed but you can still shop with us online.
Check your order
If you’d like to check on an existing order, you can email us at [email protected] or contact us on 01344 578 800 between 9am and 5pm Monday to Friday.
Please quote your order confirmation number within any communication.
Customer services
If you would like to ask a question or make a comment on your experience of using this website, please contact Customer Services by emailing [email protected] or by calling 01344 578 800 between 9am and 5pm Monday to Friday.
You can also contact us by post:
Customer Services, Garden by Waitrose & Partners, Nursery Court, London Road, Windlesham, Surrey, GU20 6LQ
Get help if you can't remember your password
If you have forgotten your password, simply send yourself a new password.
If you've forgotten your login email address, please contact Customer Services by emailing [email protected] or by calling 01344 578 800 between 9am and 5pm Monday to Friday.