Contact us
Place an order by phone
If you’d like to place an order over the phone, you can contact us on 01344 578 811 between:
- 8am and 10pm Monday to Saturday
- 9am and 7pm Sunday
Check your order
If you’d like to check on an existing order, you can email us at [email protected] or contact us on 01344 578 800 between 9am and 5pm Monday to Friday.
Please quote your order confirmation number within any communication.
Customer services
If you would like to ask a question or make a comment on your experience of using this website, please contact Customer Services by emailing [email protected] or by calling 01344 578 800 between 9am and 5pm Monday to Friday.
You can also contact us by post:
Customer Services, Garden by Waitrose & Partners, Nursery Court, London Road, Windlesham, Surrey, GU20 6LQ
Get help if you can't remember your password
If you have forgotten your password, simply send yourself a new password.
If you've forgotten your login email address, please contact Customer Services by emailing [email protected] or by calling 01344 578 800 between 9am and 5pm Monday to Friday.