To protect you from fraud when you are shopping online, new regulations are being introduced. This will mean that you may sometimes have to confirm your identity when purchasing an item online or via our app.

You could either be sent a short code when you are making a payment, by text or email, which you will need to enter to complete the purchase, or use your banking app to confirm that you are the cardholder

It is important that you keep your mobile phone number and contact details up to date with your bank or card provider. This will ensure that you will be able to make that online purchase if your bank or card provider wants to check that it is you using the card to make the payment.

If you cannot complete a purchase using your card to shop on our website or in our app then please contact your card issuer for assistance.

To ensure your order reaches you as quickly as possible, some items including bulbs, bedding, compost, selected pots, seeds and items shipped directly from our trusted suppliers may arrive ahead of other items in your order.

The majority of items marked as 'in stock' will be shipped within 3-5 working days and bulbs, indoor plants & seeds within 2-3 working days (excluding weekends and public holidays). Once shipped, please allow 3 working days to receive your items.

Your order's shipment date is determined by the item with the longest availability lead time i.e. if an item has a 4 week lead time, your order will be held until all items are available to be shipped together, which may be at any point within the 4 weeks. Bulbs and direct supplier items are dispatched separately so may arrive ahead of other items in your order.

Unfortunately, we don’t currently deliver outside of Great Britain. Click here to see further delivery information.

If you'd like to place an order from overseas, please contact us here. We'd be happy to assist you with your purchase.

We've updated our processes so that we can deliver bulbs to you as quickly as possible. Rest assured that we have the remainder of your order and will be sending this out to you within the longest lead time on your confirmation email.

We will only charge you for P&P once and we'll keep you updated on the progress using a separate dispatch email so you'll know what to expect when.

Our drivers are unable to call you before delivery.

Unfortunately, we currently don’t offer this service but you can choose a specific delivery day (see “Named Day” when ordering).

Unfortunately, our Next Day delivery service has been temporarily suspended.

Our Named Day delivery service, however, is still available. Named Day delivery is available from £10.95.

For more information on delivery, please see here.

For more information on our delivery cost, please visit our delivery page here.

Whilst we do not supply tracking details within our order confirmation emails, should you require tracking information we'd be happy to supply you with the tracking link*.

*We will only be able to provide tracking links to orders shipped with Yodel. Please contact our customer services team for more information on your order.

If your order has been processed we can’t cancel or make changes to it.

If you would like to add to your order during this period, you will need to place another order on our website.

If you would like to cancel an item in your order, you will need to return the unwanted items to us for a reufnd once your order has been received.

We can part ship your order for an additional delivery charge of £5.95. The items in stock would be shipped within 3-5 working days (excluding weekends and public holidays).

For Next Day Delivery we can part ship your order for an additional delivery charge from £10.95. Items which are in stock can be delivered on your chosen day between Tuesday to Saturday.

Yes - our gift wrapping service starts from £5.95 per item, and is available on items marked with the gift wrapping symbol found at checkout.

Our gift wrapping service is the perfect way to make their gift extra special! Available in four colour combinations:

- Blue / brown gift wrapping
- Gold / red gift wrapping
- Natural / green gift wrapping
- Pink / natural gift wrapping

Please rest assured we do not send out invoices in any of our orders. The recipient will recieve a copy of the shipping notification so they know what they were due to receive. Prices are omitted from all shipping notifications.

Garden by Waitrose does not currently offer a Click and Collect service to any Waitrose and Partners stores. WaitroseGarden.com is an online partner which works in association with Crocus.co.uk.

For more information on what your local Waitrose store has in stock, please contact https://www.waitrose.com/ directly.

At Garden by Waitrose & Partners we guarantee only to send you first rate plants, products and gifts and will inspect everything carefully before it leaves us to make sure it's in excellent condition. We also do our upmost to package and protect everything so that it doesn't get damaged on its way.

However, if you do have a problem, please contact our customer service team by using the webform in the here.

Click here to see further information on our return policy.

We genuinely want everyone to feel like it is Christmas morning when their plants arrive, but if you have ordered your plants during the colder months of the year, then they probably won't be looking their best. That’s because most plants go into a dormant phase in winter, and unlike many plants that you will see in your local garden centre, we don’t 'force' our plants into growth. Therefore, our deciduous plants will have shed all their leaves, and the herbaceous perennials will have died right back to below ground level. It doesn’t mean that there’s anything wrong with them, it’s just a natural part of their life cycle. In fact, by growing them in the same conditions as you have at home, the plants are tougher, and therefore less likely to suffer a setback when they are planted out.

Ideally you should try to get all your fully hardy plants in the ground as soon as possible (provided it’s not frozen or waterlogged), as it’s quite possible that their roots will spread and grow - even in winter. Then, when the temperatures start to rise again in spring, the plants will burst into life and put on lots of fresh new top growth. If they don’t, keep in mind that all our fully hardy plants are covered by a 5 year guarantee, so please let us know and give us the chance to put things right.

You can return anything you're not happy with within 28 days of receiving it provided you have contacted us within 14 days of receipt to advise of its return and that it's not something you've tried out and not liked! We will not pay the costs of returning an item to us.

Once our customer service team have confirmed the next step of the return process, goods must be returned to:

Returns
Garden by Waitrose & Partners
Crocus.co.uk Ltd
Nursery Court
London Road
Windlesham
Surrey
GU20 6LQ

Click here to see further information on our return policy.

Unfortunately, we are unable to offer exchanges, however, we can look into a item replacement (where suitable).

For more information, please contact our customer service team by using the webform here.

Unfortunately, we do not offer returns of any items purchase through www.WaitroseGarden.com to Waitrose & Partners grocery stores. Garden by Waitrose is an online partner which works in association with Crocus.co.uk.

Click here to see further information to our return policy.

Only one discount code can be used per order.

Unfortunately, we do not offer any gift vouchers or gift card schemes.

At the checkout, select the 2+1 free option for it to be automatically added to your order.

Please don’t select the individual item multiple times, as the discount won’t be applied and you’ll be charged for multiple items.

Garden by Waitrose is an online partner which works in association with Crocus.co.uk. As such, we are unable to accept any John Lewis or Waitrose gift vouchers.

For more information on where your gift voucher/card is valid, please see the back of the voucher/card.

As Garden by Waitrose and Partners is not directly a part of the John Lewis & Partners group we do not offer price matching. Garden by Waitrose & Partners work in association with Crocus.co.uk and as such cannot offer the same same policies as the John Lewis & Partners which include a price matching service.

Once you’ve received your order, please contact us by using the webform here to request a VAT invoice.

Please note, we’re unable to provide a VAT invoice before your order has been shipped.